Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

7 Day Return Policy: Acceptable Reasons for Returns

  • You can return your product within 7 days of delivery if the item received is damaged, leaking, tampered, broken, or if the package is damaged.
  • Wrong Product Delivered
  • Product Post Expiration Date
  • Incomplete Order / Missing Products

Unacceptable Reason for Return

  • Opened / Used / Altered products
  • Original Packaging (cartons, labels, etc.) missing
  • The Return/ Replacement request is generated after 4 days from the date of delivery
  • The Damaged/ Missing product is reported after 4 days from the date of delivery

In Case of an Acceptable Reason for Return

  • You will need to notify us within 7 days of receiving your product. Kindly ensure to email us images as proof at

    erikahennaherbal@gmail.com

  • We will investigate and review your return request within 24 working hours
  • If based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a replacement accordingly
  • In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges
  • After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly
  • Please note that replacement will depend upon stock availability

Refunds

Refunds Will Not Be Issued If

  • The product returned by you is noticeably damaged and/or tampered with by you
  • The shipping address you entered while placing an order is incorrect
  • You have consumed part of the product and then decided to return it
  • If you do not comply with the returns policy stated above

Refunds May Be Issued Under the Following Circumstances

    • The product ordered by you is not in stock with us
    • The shipping address is not serviceable by us
    • If you comply with the returns policy stated above
    • The product returned by you is found to be in good condition and is not tampered with
    • You have paid twice for a single order from the same email address

Cancellation & Refunds

You can cancel your order anytime by sending us an email at erikahennaherbal@gmail.com before the order is dispatched. Orders once dispatched are not eligible for cancellation.
An order cancelled, will take 5 to 7 days for the amount to reflect in the original mode of payment.

 

Frequently Asked Questions

There is no processing fee for returns or replacements. However, in case you request a replacement of your product with a higher-priced product, you will have to pay the difference amount accordingly.

 
  • To cancel, exchange or return the product email us at Erikahennaherbal@gmail.com
  • In the case of a prepaid order, the amount will be refunded to the same account from which the order has been placed. Only, once we receive the product and complete the verification process, the amount will be processed in 3-5 working days.
  • In the case of Cash On Delivery, the amount will be transferred to the Bank Account mentioned while placing the return request. Only, once we receive the product and complete the verification process, the amount will be processed in 3-7 working days.
 

Once the refund request is processed, the amount will be transferred within 5-10 working days.

 

Once the request for replacement of the product is approved, we will dispatch your replacement within 3-7 working days.

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